What Payment Methods Does Gateway Innovation Accept?

Payment Information
Gateway Innovation makes paying for your orders simple, fast and easy! Please see below in relation to all our policies and information when it comes to payment related issues & questions.

Payment Methods
We accept the following payment:

 

• Visa

• MasterCard

• American Express

• PayPal

• Paypal Credit

• Amazon Pay

• Apple Pay

• Shop Pay

• Affirm

• AfterPay

• Klarna

 

At Gateway Innovation, our goal is to provide ultra fast shipping combined with detail & precision so your order is received quickly without any errors or problems. Simply put, our goal is to meet and exceed your every need, and our staff at Gateway Innovation will provide maximum effort to make sure every order placed with us is priority number one.

Please read below regarding our shipping policies and information, as this is the best area to peruse in order to make sure your shipping needs and questions are met in full.

Customer Shipping Information
Gateway Innovation provides the customer the ability to utilize multiple shipping & billing addresses, based upon what fits your current needs. Whether inputted by the customer or our staff, the customer is ultimately responsible to maintain and update any new address changes, as Gateway Innovation cannot / will not be held liable for orders being shipped to an incorrect address.

Customer Address via PayPal Payments
In regards to payment via PayPal method, the address listed within your PayPal account will not be used as a valid shipping address, as our system utilizes the shipping address selected (by the customer) during the checkout phase when placing an order.

It is the customer’s sole responsibility to update Gateway Innovation (or update the customer account) of any address differences before an order ships. All orders placed through us are shipped via the customers address within our data base, which has been inputted via the customer, or at the request of the customer through our customer service department.

Free Ground Shipping
With a qualifying order of $99.00 or greater, we are happy to offer Free Ground Shipping within the USA, Lower 48 states only – AK, PR & HI may require additional fees, based upon parcel dimensions. If this is the case, our customer service team will contact you for additional payment, if necessary.

Free Ground / Economy Shipping can ship out via multiple methods, such as UPS Ground or USPS Priority / 1st Class Mail. These shipping methods are at the sole discretion of our shipping staff, and cannot be chosen by the customer, as the method utilized is based upon economy rates in relation to the size and or weight of the parcel being shipped.

Please note that with Free Shipping, we do not guarantee any specific delivery time, and with Free Economy Shipping, some orders can take up to 7 business days to arrive based upon your locale, although a shipping time frame of this length is usually quite rare.

If you are in need of a faster delivery time, we highly suggest that you upgrade to a quicker method, as Free Shipping is based upon Economy (5 to 7 business days), and is not guaranteed.

High Demand Order Processing
Due to high order demand that coincide with holidays, promotions or specials, our shipping team will sometimes process orders over the weekend, and orders will be noted as "Complete" status with active tracking information during this time frame.

In the above circumstance, all such orders will be shipped the following business day, as our carriers only pick up Monday - Friday, excluding holidays. If an order is noted as "Complete" with active tracking on a non business day, this does not notate that the parcel has been passed off to the carrier, and does not count as an active shipping day.

Estimated Delivery Times
Estimated delivery of your order can vary greatly depending upon your location and what shipping method you choose. Estimated delivery time is usually 3 - 5 business days for standard shipping (first class mail, ground shipping), and 2-3 business day for expedited shipping (priority mail, 2 Day Air UPS). 

We do our very best to ship your order the same day we receive it, and although not guaranteed, our shipping team will work hard to ship your order same day, or the following business day, once your order has been received.

Lost Orders - Domestic
If you feel that your order(s) have been lost in transit, please contact our customer service department with your order number(s) for direct assistance. Depending upon the carrier, we can initiate a trace for you and determine what may be the problem with your delivery.

In the case of most lost or delayed orders, a simple trace can be filed via the noted carrier. This trace option usually takes a few days to process, and our staff will keep the customer up to speed regarding any updates the carrier has to offer.

Please be aware that even though most traces are resolved within a matter of a few days, Gateway Innovation cannot be held liable for delays of this nature, as this issue is outside of our control. However, our team will do everything we are able to rectify this matter in due time, so please allow us to process this problem based upon our resources at hand.

Lost Orders - International
For international orders that have encountered a delay, please note our team can process a trace for you based upon the shipping method chosen, with the sole exception of 1st Class International Mail.

Due to the fact that 1st Class International Mail does not use an active tracking number, our team is unable to file a trace via this method, and the customer will be required to wait a total of (60) days before alternate options can be explored via insured parcels only.

If a trace is requested based upon the customers parcel (excluding 1st Class International Mail), our staff will happily file a trace via the carrier and keep the customer up to speed based upon any relevant updates via the carrier.

Due to multiple factors outside of our control, please be aware that a trace can take several weeks to complete, as these processes involve communication between (2) differing countries. We will do the very best we can to resolve matters as rapidly as possible, so please be patient with us as we exhaust all resources to make sure your parcel is recovered.

 

Shipping FAQ's:
Below is a list of some of the most common shipping questions we encounter, so if you have a question that involves shipping, please see the below list for a quick & effective answer to your question at hand.

When Will My Order Ship?
We do our very best to ship our orders the same day they are placed, based upon current shipping demand. Please keep in mind that we strive to ship every order the same day the order has been placed, but we cannot guarantee same day shipment, no matter what shipping method or rush option selected. This can be due to the below reasons:

• Heavy Shipping Demand

• Fraud Verification Review

• Large Order Quantities

• Missed Cutoff Time

• Early Carrier Pick Up

• Inclement Weather

Do You Guarantee Same Day Shipping?
No – we do not guarantee same day shipping. However, with orders placed early enough, we do our very best to ship your order out as rapidly as possible – very often the same day.

If I Choose Next Day Air, Am I Guaranteed to Receive My Order the Next Day?
If you select UPS Next day Air, and your order is placed in time that allows the order to be processed and shipped, your order is guaranteed to arrive the next day via the specified carrier.

If you place your order close to our 1:00pm CST cutoff time, we urge you to contact us via phone so we can verify that your order is capable of shipping out the same day via the overnight shipping method chosen.

Please be aware shipping methods outside of UPS Next Day Air are not guaranteed for next day delivery. Multiple shipping options we utilize can offer near overnight delivery based upon your location, but any method outside of these methods cannot be guaranteed, no matter what your previous history of delivery times have been.

USPS / UPS Note Specific Days the Order Will Arrive In – Are These Time Frames Accurate?
Both USPS & UPS provide “estimates” of when the order will arrive based upon the locale the parcel is shipping to, but this is only an estimate, and cannot be guaranteed. An example of this would be "USPS Priority Mail," which can notate a (2) day delivery time frame. This is an estimate only and in no way is a guaranteed delivery time frame.

With UPS (depending upon your locale), the amount of days for shipping can be as little as 1 day, but this is not guaranteed, such as “Next Day Air” or “2nd Day Air.” Please keep in mind that anything other than “2nd Day Air” & “Next Day Air” via UPS is not guaranteed.

The shipping time for all other methods listed on our site is simply an estimate via the carrier, and although accurate, cannot be guaranteed.

I Selected Free Shipping – What Shipping Method Will Be Used?
With Free Shipping, our staff will decide which shipping method works best for us, based upon the size and or weight of the parcel. If the method of choice (such as UPS Ground) does not meet the delivery requirements (such as a P.O. box versus a physical address), our staff will reach out to you and provide other options.

Please note that with Free Shipping, we do not guarantee any delivery time, and with Free Shipping that ships via UPS Ground, some orders can take up to 7 business days to arrive. If you are in need of a faster delivery time, we highly suggest that you pay for a quicker method, as Free Shipping is based upon Economy (5 to 7 business days), and is not guaranteed.

I Selected Priority Mail, and My Order Is Late – Do I Qualify for a Refund?
Priority Mail (within the USA), is very accurate, and is almost always delivered on time, but is not guaranteed to arrive within the noted time frame, no matter how close you are to our facility. The only methods guaranteed by the shipper to arrive in a specific span of time is UPS via select express based methods.

Gateway Innovation in no way guarantees shipping methods via the postal service, and will not offer any refunds, credits, discounts or otherwise if an order is delayed via an unsecured method, such as USPS. Gateway Innovation also does not guarantee Priority Mail to be shipped same day, although we do our very best to ship all packages same day.

Do All Items via Gateway Innovation Ship Free $99.00 or More?
Nearly all items we carry will qualify for Free Economy Shipping within the USA for an order $99.00 or more, but a few select items do not qualify either due to bulk, weight, or a sizeable discount in order to match other competitors.

If My Order Ships “Signature Required,” Can I Waive This?
All orders created via Gateway Innovation can be tagged as a "Signature Required" parcel by our shipping staff. This signature required option protects us in the event of a lost / stolen parcel, and all such signature required options are normally based upon the order value of the noted order. Once shipped, this signature option cannot be removed by our staff.

If a signature required option will absolutely not work for you, we urge you to contact our staff before your order ships out, and we will do our very best to offer whatever accommodations we are able to make available. However, due to our inherent liability with all parcels we ship, a waiver of a signature required may not be available.

I Just Received a Tracking Number, but It Doesn’t Work?
Once your order is shipped via UPS, DHL or USPS, the tracking number will not be “live” till the carrier picks up your order. Depending upon the carrier or method of shipping, this may take a few hours after the order is picked up, and in the case of USPS, active tracking updates can take even longer.

For orders placed after our 1:00pm CST cutoff time, the order can still be marked as "Complete" with a shipped status and tracking number, but the order may not leave the facility till the following day. Simply put, a "Complete" status with tracking number does not note the order as 100% shipped out, as the carriers may have already departed by the time the order was processed and set to ship.

My Package Is Delayed – How Can I Resolve?
If your order is delayed, please check your tracking number first, and if the tracking information has not changed after several days, please contact us. If delayed beyond an unusual norm, we can file a trace upon your behalf and do our best to find out where the parcel may be held up at. This is in exception to international orders, which can take multiple weeks to update.

Please keep in mind that USPS Mail can vary based upon multitudes of factors, such as inclement weather, sorting locations, internal USPS issues, and more. Although reliable and accurate, USPS Mail can fluctuate, and such variables are outside of our realm of responsibility.

My Order Arrived with Damage or Errors – How Can I Resolve?
In the case of any order errors or product damage not related to shipping, please use our “contact us” options to send us a message, or call us via our phone support for help. For quick help, please have your order number ready so we can rapidly assist you.

In the case of product damage not related to shipping, our staff may request a photo of the product for our internal records, so please provide any pictures that may be requested at the discretion of our staff.

My Order Arrived with Shipping Damage – What Should I Do?
If your order arrives with apparent shipping damage, notify the carrier of the damage and refuse the shipment. If the order was left at your door with shipping damage, or you received the order with damage, please do not open the box; contact us for instructions, and we will be sure to assist.

General Customs Information
For all international orders outside the USA, certain duty fees or customs fees may be required upon delivery of your order. Please understand that we have no control over any duties, taxes, brokerage fees, or other such customs fees, and cannot be held liable for any such fees, no matter what the situation may be.

Please be aware that all orders shipped from our facility are shipped at full customs value with all proper documentation and paperwork. Gateway Innovation cannot / will not falsify any paperwork, documents or pricing, so please be aware that customs fees may be applicable based upon delivery of the parcel.

In regards to local customs or taxes questions, please contact your local customs agent for further information, and be aware that certain shippers, such as UPS, can apply brokerage fees to a parcel upon delivery - something 100% outside of our control. Any such brokerage fee must be paid by the customer, and if not paid, the order will be abandoned at the customers' loss.

If you receive your order and do not pay the required taxes, fees, duties or brokerage fees, the order will be abandoned at your local customs facility, and due to shipping fees and additional duty fees applied to return the order(s), we will not be able to make the return, and thus will not be able to offer any refunds, credits or otherwise. 

Please be very aware of all such fees & responsibilities regarding these matters, as once the package/order leaves our facility, we no longer have control over your order.

Canadian Based Orders via UPS
For Canadian customers that use UPS as a carrier, brokerage fees will be applied to the parcel before the parcel is released by UPS, once arriving within Canada. These brokerage fees relate to UPS not being a bonded carrier within Canada, and in such, brokerage fees are applied relating to the customs processing of parcels.

All such brokerage fees in Canada via UPS (or any carrier) are 100% the sole responsibility of the customer. Gateway Innovation cannot / will not be held liable for any such fees, and if the fees are refused by the customer, the parcel will be abandoned at the customers complete loss.

FAQ’s:

I’m Located in the USA – Do I Pay Sales Tax?
Local sales tax will apply to your order per applicable laws and regulations.  

I’m an International Customer – Will I Pay Taxes on My Order?
Your order may be subject to local customs fees, duties, taxes or brokerage fees. As a customer, it is your responsibility to evaluate these possible fees, as Gateway Innovation bears no responsibilities for any fees, duties, taxes or brokerage fees placed upon your order, nor are we responsible for declared values via your order. 

Gateway Innovation cannot / will not be held responsible or liable for any duty, fee, tax, brokerage fee or otherwise, and will not issue any refund, credit or re-ship any item due to such fees.

Will Gateway Innovation Apply a Low Value for My Order?
No - Gateway Innovation cannot offer any false values, modified documents, or removal of proper documentation in regards to the parcel(s) being shipped.

I'm a Canadian Customer - Why Am I Being Charged Brokerage Fees via UPS?
For Canadian customers that select UPS as a carrier, brokerage fees may be applied to the parcel before the parcel is released. These brokerage fees relate to UPS not being a bonded carrier within Canada, and in such, brokerage fees may apply relating to the customs processing of parcels.

All such brokerage fees in Canada via UPS are 100% the sole responsibility of the customer. HeliDirect cannot / will not be held liable for any such fees, and if the fees are refused by the customer, the parcel will be abandoned at the customers complete loss. 

I Received My Order, and the Taxes are More than I Want to Pay – What Do I Do?
Some countries have very expensive customs fees or duty fees, and at times, the fees may be more than you expected for your order. We are sorry to hear about this, but it is the customer’s responsibility to be informed of such fees. If the order is refused, abandoned or the duty fees are not paid, Gateway Innovation will offer no refunds, credits, discounts or otherwise.

 

Gateway Innovation ships worldwide to just about every country on the planet, so if you are in need of kits, parts & accessories, we’re here to serve! 

Please note that with international shipping, it is the customers responsibility to understand your country’s taxes, duties, fees or otherwise when it comes to a package / order being delivered to you. 

In no part can we be held liable or responsible for any duty, fee, tax or brokerage fee, so please be aware of any such fees or taxes before placing your order.

Shipping to an FPO / APO Military Address
Gateway Innovation thanks our soldiers who put their lives on the line for our freedom, and we are proud to ship to any APO / FPO address.

In regards to such military based orders, the only shipping method available is USPS Mail. In the case of Free Economy Shipping options for $99.00 or more, please be aware that certain orders (due to bulk / size / weight) may not qualify for Free Economy Shipping due to the fact that USPS Mail is the only option. 

If the above situation arises, our customer service team will contact you with further options. Additional shipping fees may apply, although we will certainly do our very best to provide every possible benefit in a case such as this.

I Live Internationally, but Will Be In the USA – Can My Order Ship to An Alternate USA Address?
Yes – we would be more than happy to ship your order to another destination of your choice, based upon your local destination within the USA. In this scenario, please input the shipping address of choice during the checkout phase, but please note that your order may require greater levels of fraud verification due to the alternate shipping destination.

For any order shipping to an alternate address (such as a hotel or business), please be sure to carefully check the address and verify all information is correct to avoid returns. Further, please be sure that the residence, hotel or business of delivery is aware of the parcel being shipped, along with possible Signature Required options that may be required upon delivery.